Beacon & Flint Creative Co.

INDUSTRY: Marketing & Design Agency
FOCUS: Team Communication & Role Clarity

The Situation

Beacon & Flint was a boutique creative agency known for delivering exceptional branding and digital campaigns. Externally, things looked great. Internally, the story was more complicated. As the team grew from 8 to 20 people in under a year, the collaborative energy that once fueled the agency began to fizzle. Designers felt unclear about who was making key decisions. Project managers were burning out trying to keep everyone on the same page. And leadership was caught in the weeds, unsure how to scale culture alongside growth.

They knew their creative work would suffer if they didn’t address the confusion and friction. But they didn’t just want another leadership offsite. They needed a way to get clear—and stay connected as they grew.

How Klarity Helped

Klarity partnered with Beacon & Flint to facilitate an intentional reset. Through interviews and culture mapping, Klarity helped the leadership team get honest about what was working—and what wasn’t. The process wasn’t about blame; it was about naming reality so they could design something better.

Using facilitated team sessions and Klarity’s practical frameworks, the agency redefined roles, built shared expectations around communication, and created agreements for how they collaborate. Klarity also guided them in setting up rhythms that fit the creative flow of their work—like weekly check-ins that actually felt useful and tools to offer feedback without defensiveness.

The End Result

Within weeks, the tension started to ease. Team members had the clarity and confidence to own their roles. Creative leads were able to lead again—without micromanaging. Cross-functional work became smoother, and clients noticed the difference too.

Six months later, Beacon & Flint reports stronger team trust, a 40% drop in missed deadlines, and a culture where clarity and creativity work hand-in-hand. One senior designer shared, “It’s like we cleared the fog—we can finally see each other again.”

Thanks to Klarity, the agency didn’t just improve operations. They reconnected with who they are and how they want to work—together.